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Choice Home Warranty Review
In a nutshell: Choice Home Warranty has flexible, affordable coverage on home appliances and system repairs, saving customers from the hefty expenses of home maintenance. Their customizable packages make it easy for homeowners to pay for the coverage they need including optional add-ons like swimming pools.
Choice Home Warranty Review
In a nutshell: Choice Home Warranty has flexible, affordable coverage on home appliances and system repairs, saving customers from the hefty expenses of home maintenance. Their customizable packages make it easy for homeowners to pay for the coverage they need including optional add-ons like swimming pools.
Choice Home Warranty Review

Overview

Homeowners will find Choice Home Warranty a reliable service to cover home appliance repair. Their basic package covers all the essentials such as heating, electrical, water heater, and kitchen appliances. Customers can also upgrade to include other important appliances such as a clothes washer, dryer, air conditioner, and refrigerator. They also offer optional add-ons such as pool/spa, well pump, septic pump, and more.

Overall, Choice Home Warranty offers reliable coverage, and most who purchase their home warranty packages praise them for fast repairs and convenient scheduling. However, some customers have complained that their supervisors do not respond to requests in a timely manner.

In Choice Home Warranty reviews, customers have suggested that this service makes a better choice for newer homes. Coverage terms and conditions tend to exclude older systems and appliances that require replacement for rust and other conditions that occur over time.

Packages

The basic package covers systems, most kitchen appliances, ductwork, garage door openers, and ceiling/exhaust fans. However, the basic package does not include air conditioning, refrigerator, clothes washer, or dryer.

Those who require coverage beyond the basic package will need to purchase the total plan for more money. In addition to the items included in the basic plan, the total package comes with coverage for a refrigerator, clothes washer, clothes dryer, and air conditioning system.

Choice Home Warranty gives customers the flexibility to purchase add-on appliances and systems for an extra fee. Optional coverage items include pool, spa, well pump, central vacuum, a second refrigerator, sump pump, septic system, septic tank pumping, stand alone freezer, and roof leak protection.

The website contains details on what’s included in each package on their website. However, you won’t find transparent pricing for packages and add-ons. Choice Home Warranty requires prospective customers to contact support in order to get details on pricing for their home warranty coverage. You can get a free quote by submitting an online contact form through the Choice Home Warranty website.

Terms of Service

Customers who sign up with Choice Home Warranty will receive coverage of appliances for one year included in their plan. Their warranty requires a $100 fee per service call. Customers should make sure to read through the warranty agreement because Choice Home Warranty outlines specific exclusions to home repairs. For example, their plan includes the repair of all components of a clothes dryer but excludes coverage of noise, venting, lint screens, knobs and dials, doors, door seals, hinges, glass, leveling and balancing, and damage to clothing.

Customer Support

Choice Home Warranty provides 24/7 customer assistance via an online form, telephone, and snail mail. Customers using Choice Home Warranty generally speak highly of their customer support. However, some complain of incompetent supervisors who do not respond to repair requests in a timely manner.

The majority of customers give Choice Home Warranty positive reviews. Testimonials claim that their service technicians offer quick turnaround, often arriving the same day to repair appliances. They have the knowledge to make sure home appliances work properly.

Pricing

Choice Home Warranty has two packages available as well as additional add-ons that you can include in your plan. Choice doesn’t post their pricing on the website. To get a free quote, you’ll have to contact support directly. Plans start around $300 per year with deductibles of $100 per service call. Choice Home Warranty pricing is comparable to competing home warranty services.

Word on the Street

When shopping around for the best home warranty service, you can gain a lot of information by reading former customer reviews of Choice Home Warranty online. Sites like Facebook, the Better Business Bureau, and Reddit feature customer reviews and ratings from people who have used the service already.

The Better Business Bureau gives Choice Home Warranty a C- rating. The BBB page also features thousands of Choice Home Warranty reviews. Overall, customers give the company a 1.5 out of 5 stars. The reviews for Choice Home Warranty on the BBB website highlight some of the issues that customers have had that have led to such low ratings. Common complaints result from Choice Home Warranty denying claims to repair or replace appliances.

One Choice Home Warranty review mentions that the company denied a claim to repair an A/C unit due to rust on the coils. Another Choice Home Warranty review talks about a bad experience when the company failed to send a technician within a timely manner. If you are considering Choice home warranty, make sure to consider these complaints before signing up.

On Reddit, former and current customers also speak about their experiences. Conversations have said that Choice Home Warranty equals many of the competing companies. Customers should always read the terms and conditions before signing up so they know what is covered in their plan. Some also suggest that home warranty plans like Choice make more sense for new homes as companies may not repair or replace older systems and appliances.

You can visit the Facebook page to find out the latest updates. The page has over 26,000 likes, but no customer reviews of Choice Home Warranty. Still, you can use the Facebook page as a resource for tips on home system and appliance maintenance.

You can also read customer reviews on the Choice Home Warranty website. The reviews are overwhelmingly positive, but as the site mentions, each customer receives a free month of service for their testimonial.

Bottom Line

Choice Home Warranty makes a great choice for homeowners with relatively newer systems and appliances. By paying an annual fee, a technician will come to your home and handle repairs, saving you time and money in the long run.

You can find out about customer experiences through Choice Warranty review sites on places like Reddit and the Better Business Bureau. Most of the negative reviews seem to correlate with those who require repairs for rusty, old appliances.

Overall, Choice Home Warranty provides competitive rates to cover unexpected breakdowns on home systems and appliances. The flexible pricing allows homeowners to customize their plan to include all necessary items. Contact Choice Home Warranty to get a free quote to make sure you have coverage for your home.

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Pros
  • 24/7 Customer Support
  • Customizable Packages
  • Add-Ons Available
Cons
  • Certain repairs excluded
  • Not available in Washington state
FAQs for Home Warranty
Purchasing a home warranty is the best way to protect yourself from expensive home and appliance repairs. To help you learn more about home warranties and how they work, we have compiled answers to some of the most commonly asked questions about home warranty plans.
What is a home warranty?
Similar to a warranty that comes with the purchase of a new phone, or piece of equipment, home warranties, cover home appliances and system repairs. Home warranties shield homeowners from the high cost of unexpected appliance breakdowns and system failures. They provide protection not just for your home, but for your budget and time as well.
How do they work?
What's great about home warranties is that, unlike a standard warranty that comes with an appliance, home warranties cover a wide variety of appliances that can be customized depending on your needs. When signing up for a home warranty or receiving an initial quote, you will be asked to fill in basic information about the location of your home and which appliances you want to cover. Most home warranty companies like Choice Home Warranty, Select Home Warranty, or American Home Shield, offer a choice of several plans with options to add appliances based on need. These home warranty companies will charge an annual contract fee for yearly coverage and a small service fee when they need to send someone to repair or replace an appliance. Typically home warranty companies work with certified local technicians who work quickly and efficiently to help ensure your home is back in working order.
What appliances do home warranties cover?
As mentioned, home warranty coverage varies from company to company and there is no one set item list that all home warranties cover. In general, it's best to review your contract and make sure all your essential appliances are listed.

In general home warranties may cover some of these items and more:
Central heating systems
Air conditioning systems
Electrical systems
Plumbing systems
Washing machines and dryers
Microwaves
Dishwashers
Refrigerators
Ovens and stove-tops
Why would you need a home warranty?
As a homeowner, you never know when your essential systems or appliances may break, and repairing them can be both time-consuming and extremely costly. Home warranties are there to offer peace of mind by ensuring you’ll be taken care of by certified professionals when the unexpected occurs.
What's the difference between a home warranty and home insurance?
Home warranties differ from home insurance plans in that home warranties cover appliances and systems that break due to wear and tear, while home insurance policies protect your home from losses or damages caused by natural disasters, fire, theft, and more. Home insurance plans cover the structure of your home in such cases, so if you have broken windows, doors, water damage, etc. a home insurance plan will have you covered. In other words, if you have an air conditioner that is leaking and causing water damage in your home, a home warranty plan will cover the cost of fixing the AC. In contrast, a home insurance plan will cover the cost of fixing whatever was damaged by the water.
Who are home warranties for?
Typically home warranty plans are purchased by homeowners who want to ensure they are covered in case of a breakdown. However, others can benefit from the services a home warranty provides. Landlords who have purchased a home and are renting it out should strongly consider purchasing a home warranty plan. As a landlord, the last thing you need is for a tenant to be without a heater, fridge, or even electricity. You'll find yourself scrambling to find the proper technician without knowing how much you'll have to pay out-of-pocket. A home warranty provides you with peace of mind and is a significant selling point for a tenant when considering homes.

Real estate agents can also benefit from home warranty plans and many agents will purchase a home warranty to protect the buyer. This can be done as a gift as a way to say thank you for their business. Moving into a new home with a home warranty already in place provides the buyer with peace of mind knowing there won't be unexpected costs to fix systems or appliances.
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