Editorial Score8.4Overview
American Home Shield offers flexible plans with affordable pricing and covers repairs for up to 23 household appliances and systems. With more than 2 million members and over 50 years of experience, AHS has paid more than $2 billion in home warranty claims over the last 5 years.
Depending on the plan, AHS will cover all main household systems such as air conditioning (including duct-work), heating, electrical, plumbing, water heaters, garbage disposals, instant hot/cold water dispensers, central vacuums, smoke detectors, doorbells, and ceiling fans.
Covered appliances include everyday household items including refrigerators, dishwashers, clothes dryers, clothes washers, ranges, ovens, cook-tops, built-in microwave ovens, free-standing ice makers, trash compactors, garage door openers, and built-in food processors. Most home warranty solutions don’t openly publicize pricing.
One of the great aspects about American Home Shield is that they actually display pricing for plans based on the state. For a quote, make sure to select your state of residence on their plans page.
Pros
- Impressive payouts for repairs
- Customizable plan options
- Over 17,000 technicians
- Coverage regardless of age
Cons
Packages
The ShieldEssential plan protects up to 14 major systems in your home.
Their most popular plan, the ShieldPlus plan, covers everything in the ShieldEssential plan plus 9 more common appliances.
The ShieldComplete plan covers everything in the other plans plus roof leaks, free HVAC tune-up, unlimited A/C refrigeration, and coverage for code violations and permits.
Terms of Service
When it comes to repairs, home warranty systems will cover the major costs. Their policy typically includes a service fee for repairs. AHS offers a competitive and reasonable service fee. Customers can choose from three trade service call fee levels: $75, $200, and $125. These prices are fairly standard within the industry. With this service fee, you do not actually pay for the cost of the repair. That cost comes with the coverage in your plan. Contracts cover repairs or replacements of covered items regardless of age, make, or model.
Customer Support
When it comes to customer support, American Home Shield offers decent service to customers with service available both online or by phone. To request a repair, customers can call a toll-free number or fill out a form online to request service. Their website boasts a comprehensive online resource center that includes a blog and FAQ section. Customers can also get more information through their many social media pages including Facebook, Twitter, Pinterest, YouTube, Google+, and LinkedIn.
For New Jersey Residents: This is a service contract, not a warranty from the home builder or manufacturer.
