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America's Preferred Home Warranty Review
In a Nutshell: America's Preferred Home Warranty provides high-quality home warranty products and exceptional customer service at competitive prices
America's Preferred Home Warranty Review
In a Nutshell: America's Preferred Home Warranty provides high-quality home warranty products and exceptional customer service at competitive prices
America's Preferred Home Warranty Review

Overview

America's Preferred Home Warranty (APHW) is a privately held company based in Jackson, Michigan. As a reputable home warranty provider, the company has been in business for over 20 years.

APHW's home warranties help cover the repair costs of unexpected breakdowns that could otherwise cause financial strain. They offer customizable plans that cover a wide range of home systems and appliances, and they pride themselves on their fast and efficient claims process and 24/7 customer service.

With America's Preferred Home Warranty plans, you can choose any licensed contractor for repairs, giving you the freedom to work with someone you trust. Adding to the convenience factor, you can also schedule repairs at a time that suits you.

APHW stands out from other home warranty companies on the market because they believe education is essential to helping customers protect their homes and save money in the long run. The company's fast claims process and excellent customer service also make it a strong home warranty industry contender.

Overall, APHW is dedicated to providing customers with the best home warranty for their budget, protecting their homes, and making the repair process as easy and stress-free as possible.

Packages

America's Preferred Home Warranty offers several customizable plans to choose from, each designed to meet the specific needs and budget of the customer. These plans cover various home systems and appliances, including heating and cooling systems, electrical, plumbing, and major appliances like refrigerators, ovens, and dishwashers.

Below is an outline of each package and what it covers:

Single-Family Home Warranties : This plan protects 24 major home systems and appliances, giving you peace of mind during unexpected breakdowns or malfunctions.

Condo Home Warranties : With coverage for appliances, lighting, and electrical systems, you can rest easy knowing that APHW has got you covered.

Townhouse Warranties: This plan provides coverage on essential items and components, including major appliances, electrical systems, and lighting.

New Construction Warranties : If you're a proud new homeowner, you know that your investment needs long-term protection. APHW's new construction home warranties can be customized to your needs and offer three years of protection against appliance or system failure due to everyday wear and tear. So you can enjoy your new home without worrying about unexpected expenses.

Multi-Family Unit Home Warranties : If you own a multi-family unit, APHW warranties offer protection and budget security to homeowners. Multi-family home warranties cover breakdowns on unshared systems and appliances and may provide additional coverage depending on the home warranty agreement. So you can focus on enjoying your investment rather than worrying about potential breakdowns.

No matter which package you choose, you can trust America's Preferred Home Warranty to have your back when you need it most.

Terms of Service

America's Preferred Home Warranty's terms of service vary depending on the specific plan and coverage selected. Customers should carefully review the terms and conditions of their plan to understand what is covered and any exclusions or limitations.

America's Preferred Home Warranty generally requires a deductible for each covered repair. Furthermore, a separate deductible will apply if repairs are made to additional systems. It's up to the company to determine whether a covered system or component is to be replaced or repaired. The maximum aggregate liability of the warranty is $25,000, and there are limitations on coverage for various appliances and systems. Customers must choose their licensed contractor and obtain approval from APHW before the work is done. If no covered defects are found during a service call, the customer is responsible for the entire cost of the service call.

Customer Support

America's Preferred Home Warranty offers excellent customer support, including a 24/7 hotline that customers can call for assistance with claims or general questions. They also have a helpful online knowledge base with answers to frequently asked questions and a live chat feature for instant support.

Word on the Street

Here's what customers have to say about their personal experience with America's Preferred Home Warranty:

"Great customer service. I was happy to know if coverage for things I didn't know were covered in my home. I got my email response to all my questions in a timely manner. Great work!" -Alice B

"Wow! I happened to call needing help with information on how to file a claim, and I thought I would be on the phone for hours - NOT! I spoke with *****, and she couldn't have been more helpful. I feel confident that my issue will be resolved quickly and efficiently." - Amy S.

"Very satisfied with my experience with ****. They have met and exceeded in some regards my expectations. I'm really happy I was able to choose my own repairman. Still waiting for my reimbursement check for my recent claim, but based on the responsiveness so far, I expect that to be coming here very shortly. Will likely renew my coverage based off of my recent claim." - Jeremy G.

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Pros
  • Customizable plans
  • Fast & efficient claims
  • 24/7 customer service
Cons
  • No workmanship guarantee
  • Not available in California
FAQs for Home Warranty
Purchasing a home warranty is the best way to protect yourself from expensive home and appliance repairs. To help you learn more about home warranties and how they work, we have compiled answers to some of the most commonly asked questions about home warranty plans.
What is a home warranty?
Similar to a warranty that comes with the purchase of a new phone, or piece of equipment, home warranties, cover home appliances and system repairs. Home warranties shield homeowners from the high cost of unexpected appliance breakdowns and system failures. They provide protection not just for your home, but for your budget and time as well.
How do they work?
What's great about home warranties is that, unlike a standard warranty that comes with an appliance, home warranties cover a wide variety of appliances that can be customized depending on your needs. When signing up for a home warranty or receiving an initial quote, you will be asked to fill in basic information about the location of your home and which appliances you want to cover. Most home warranty companies like Choice Home Warranty, Select Home Warranty, or American Home Shield, offer a choice of several plans with options to add appliances based on need. These home warranty companies will charge an annual contract fee for yearly coverage and a small service fee when they need to send someone to repair or replace an appliance. Typically home warranty companies work with certified local technicians who work quickly and efficiently to help ensure your home is back in working order.
What appliances do home warranties cover?
As mentioned, home warranty coverage varies from company to company and there is no one set item list that all home warranties cover. In general, it's best to review your contract and make sure all your essential appliances are listed.

In general home warranties may cover some of these items and more:
Central heating systems
Air conditioning systems
Electrical systems
Plumbing systems
Washing machines and dryers
Microwaves
Dishwashers
Refrigerators
Ovens and stove-tops
Why would you need a home warranty?
As a homeowner, you never know when your essential systems or appliances may break, and repairing them can be both time-consuming and extremely costly. Home warranties are there to offer peace of mind by ensuring you’ll be taken care of by certified professionals when the unexpected occurs.
What's the difference between a home warranty and home insurance?
Home warranties differ from home insurance plans in that home warranties cover appliances and systems that break due to wear and tear, while home insurance policies protect your home from losses or damages caused by natural disasters, fire, theft, and more. Home insurance plans cover the structure of your home in such cases, so if you have broken windows, doors, water damage, etc. a home insurance plan will have you covered. In other words, if you have an air conditioner that is leaking and causing water damage in your home, a home warranty plan will cover the cost of fixing the AC. In contrast, a home insurance plan will cover the cost of fixing whatever was damaged by the water.
Who are home warranties for?
Typically home warranty plans are purchased by homeowners who want to ensure they are covered in case of a breakdown. However, others can benefit from the services a home warranty provides. Landlords who have purchased a home and are renting it out should strongly consider purchasing a home warranty plan. As a landlord, the last thing you need is for a tenant to be without a heater, fridge, or even electricity. You'll find yourself scrambling to find the proper technician without knowing how much you'll have to pay out-of-pocket. A home warranty provides you with peace of mind and is a significant selling point for a tenant when considering homes.

Real estate agents can also benefit from home warranty plans and many agents will purchase a home warranty to protect the buyer. This can be done as a gift as a way to say thank you for their business. Moving into a new home with a home warranty already in place provides the buyer with peace of mind knowing there won't be unexpected costs to fix systems or appliances.
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