Editorial Score7.4Overview
Homeowners sick of paying out of pocket for every system repair or for replacing home appliances when they break down may want to consider Home Warranty of America. Based out of Lincolnshire, Illinois, for over 25 years, Home Warranty of America has provided insurance for home appliance and system repairs.
Their service takes the stress away from paying for unexpected expenses or searching high and low for a reliable repairman. Instead, customers choose between two coverage options and pay an annual fee. Then, you can file a claim 24/7 online, and Home Warranty of America will send a repair technician to handle the rest. In addition to providing insurance for homeowners, Home Warranty of America also services real estate agents.
Home Warranty of America provides reliable insurance covering home systems and appliance repairs and replacements. Homeowners can choose from two coverage options and easily purchase additional add-ons as needed.
Customers can conveniently request a repair technician 24/7 by filling in a form online. However, Home Warranty of America requires a minimum 13-month contract and has mixed customer reviews.
Pros
- Customizable coverage
- Promotional savings
- 24/7 online claims
Cons
Packages
For over 25 years, Home Warranty of America has provided homeowners peace of mind by covering repairs and replacements for home systems and appliances. Home Warranty of America has highly customizable pricing and packages. Customers can cover items as needed and purchase add-ons for an extra monthly fee. That said, compared to its competitors, Home Warranty of America costs more and has mixed reviews.
Through Home Warranty of America, homeowners can budget better and not get stuck with huge bills to repair and replace essential home systems and appliances. The provider has straightforward pricing and completely customizable packages. However, customers must sign up for a minimum 13 month-contract for any of the plans.
The Premier Plan starts at $46.08 per month and covers many common household systems and appliances including an electrical system, built-in microwave, dishwasher, plumbing, water heater, and ductwork. Upgrading to the Premier Plus costs $59.92 per month and includes over 30 items and increases coverage limits for certain items.
Service fees depend on the selected plan. Customers can expect to pay something between $60 to $100 in deductibles each time they request a technician to visit the home.
Customization and Optional Add-Ons
Home Warranty of America really stands out when it comes to flexibility and customization. Customers can easily purchase add-ons for an extra fee each month. Optional items include a second refrigerator, stand-alone freezer, pool, spa, salt water pool, septic tank pumping, roof leak repair, and well pump. Homeowners can also pay extra each month to increase coverage limits. That can include upping toilet replacements to a $600 limit or increasing professional series appliance coverage up to $2,000.
Terms of Service
Although homeowners must sign up for a minimum contract of 13 months, Home Warranty of America allows customers to cancel at any time, but for a price. Within the first 30 days of coverage, customers can cancel, but will need to pay a fee of 10% plus any service fees. After the first 30 days, customers can cancel, but will need to pay for the unexpired term minus service fees and a 10% cancellation fee. Claims have a 30-day waiting period.
Customer Support
Overall, Home Warranty of America has an average satisfaction rating according to customers and mixed reviews in terms of service. That being said, Home Warranty of America makes it convenient and easy to request a technician. The company offers 24/7 support, and customers can submit an online form when in need of a service call. Customer support is also available by phone at 1 (888) 616-9901 during business hours Monday through Friday 8 AM to 8 PM and on Saturdays and Sundays between 8 AM and 5:30 PM.
Claims by phone are available Monday through Friday from 7 AM to 8 PM, on Saturdays from 8 AM to 6 PM, and Sundays from 9 AM to 5:30 PM. You can also get in touch by email at info@hwahomewarranty.com. Home Warranty of America supports live chat support Monday through Friday, 8 AM to 5 PM CT, and hosts social media support through Facebook and Twitter.
